Please read these terms carefully. By using any Web Hosters service, you agree to be bound by the terms set out below.
Web Hosters provides the service to the user on the terms and conditions set out below.
By entering the user's name and associated details into the required space to create a profile on the Web Hosters user portal and by logging into the Web Hosters account, the user (or his/her/its representative) indicates that the user irrevocably accepts these terms and conditions.
It is expressly recorded that by using the service, the user consents to Web Hosters using their personal data and associated information as outlined and defined in the Web Hosters Privacy Policy.
The user consents to receiving marketing material by means of email from Web Hosters. Should a user wish to no longer receive said marketing material they may request to be removed from the email database by emailing support@webhosters.africa or by unsubscribing on the email itself.
The user consents to Web Hosters and/or its upstream bandwidth provider monitoring the protocols used in bandwidth consumption. This is to enable Web Hosters to effectively manage Packet Shaping as detailed in the Network section below.
In these terms and conditions:
The user acknowledges that he/she has the prerequisite infrastructure in place to make use of the service. The user will be solely responsible for obtaining, configuring and maintaining all of their own equipment, including computer hardware, telecommunication equipment, modems/routers, smartphones, tablets and the like.
The user will be liable for all telephone call charges and other costs payable to third parties relating to obtaining and maintaining equipment as described above.
The user warrants that they have the authority and capacity to contract with Web Hosters for themselves or, where applicable, on behalf of any trust, close corporation, company or other entity they represent.
The Web Hosters network may be used to link into other networks in South Africa and universally. The user agrees to conform to the use policies of these networks.
The user may not circumvent authentication or security of any website, domain, host, network, or account — this constitutes a material breach of the service agreement and affords Web Hosters the right to suspend and/or terminate the service immediately without a refund.
Web Hosters will strive at all times to provide users with prior notice, where possible, of scheduled maintenance which may result in service interruption.
Web Hosters will not be responsible for the performance of external communications networks to which the service is connected, including the networks of Internet data providers other than Web Hosters.
Web Hosters makes use of bandwidth packet shaping to ensure the network is not over-burdened. Protocols that may be subject to shaping include, but are not limited to: P2P/BitTorrent, NNTP, HTTP file hosting and certain Video on Demand (VOD) services.
Unshaped protocols: Browsing, email, Google services, FTP, Web Hosters hosted servers, VOIP.
Shaped protocols (Low priority): P2P torrents, HTTP/HTTPS downloads, file sharing downloads, NNTP downloads.
Shaped protocols (Medium priority): Streaming VOD, gaming, VPN/DNS/Proxy, file transfer, Windows/Apple/Linux updates.
All services are billed in advance. Web Hosters reserves the right to suspend or terminate the service if payment is not received by the due date.
A debit order authority allows Web Hosters to debit the user's bank account to facilitate payment for the service. The date, time and IP address are logged and constitute an electronic signature indicating acceptance of these terms.
Should a user sign up during a month other than on the 1st, billing will be done pro-rata for the remaining days of the particular month, billed together with the first full calendar month.
Add-on bundles are valid for 30 days from date of purchase. Any unused add-on bundle/value added service is forfeited at 23:59 on the expiry date.
Month-to-month services may be cancelled at any time. Cancellation of month-to-month services must be requested before the next billing cycle to avoid being billed for the following month.
Fixed-term contracts may be cancelled early in terms of Section 14 of the Consumer Protection Act 68 of 2008, subject to the applicable early cancellation penalties as described in Sections 6 and 7 above.
Web Hosters reserves the right to terminate the service immediately and without notice if the user is found to be in breach of these terms and conditions, including but not limited to non-payment, abuse of the network, or illegal activity.
Web Hosters' liability to the user in respect of any claim or loss arising from the use of the service shall be limited to the amount paid by the user for the service in the month in which the claim arose.
Web Hosters will fully cooperate with investigations of suspected criminal violations or network security breaches under the leadership of law enforcement or relevant authorities.
Web Hosters is committed to protecting user privacy. Personal information collected by Web Hosters is used solely for the purpose of providing the service and will not be sold or disclosed to third parties except as required by law or as outlined in the Web Hosters Privacy Policy.
Web Hosters and/or its upstream bandwidth provider may monitor the protocols used in bandwidth consumption to enable effective packet shaping management. No private user data is retained in this process.
If you have any questions about these Terms and Conditions, please contact us:
Our support team is available 24/7 to help clarify anything.
Open a Support Ticket